Privacy Policy | Gridline Energy Solutions Ltd

1. Who we are

Gridline Energy Solutions Ltd (company number 17114100) is the data controller for personal information collected through gridline-energy.co.uk. Our registered office is 2, St. Andrews Road, Carshalton, SM5 2DY, United Kingdom. The director is Michael Ronald Shields.

You can contact us about anything in this policy by email at [email protected].

2. Information we collect

We only collect information you choose to provide, together with limited technical information created when you use the website. Depending on which form you use, this may include:

Contact details — your name, email address and, optionally, your company name.
An optional telephone number — only if you choose to provide one. It is not required, and providing it indicates you are content to be contacted by phone.
Enquiry information — the service you are enquiring about and whether the work is domestic or commercial.
Property postcode — the postcode of the property the work relates to.
Property type — for example house, flat, office, retail unit or commercial unit.
Electrical requirements — descriptions of the work, lighting requirements, consumer unit information and any EV or smart energy interest you describe.
Fault descriptions — the symptoms, affected areas and history of any electrical issue you report.
Project details — existing installation information, project stages and related context.
Access information — occupancy, access restrictions and any parking or access notes you provide.
Commercial details — operating hours and business-related constraints where relevant.
Budget guidance — only if you choose to submit it.
Acknowledgements — the consents and acknowledgements recorded with your enquiry.
Technical information — standard server request data such as IP address, browser type and requested pages, generated by the hosting infrastructure.

3. Why we use it

To read, understand and respond to your enquiry.
To ask follow-up questions where more information is needed to assess the work.
To prepare and discuss scope, quotations and project arrangements.
To arrange site attendance, access and scheduling where applicable.
To keep records of work discussed, agreed and carried out.
To maintain the security, availability and integrity of the website.
To meet legal, regulatory and accounting obligations.

We do not sell personal information, and we do not use enquiry information for unrelated marketing.

4. Lawful basis

Legitimate interests — responding to enquiries about our services and operating our business correspondence in the way a sender would reasonably expect.
Steps prior to entering a contract — where your enquiry progresses toward a quotation or agreed work.
Consent — for optional analytics cookies, which are not set unless you accept them, and which you can withdraw at any time.
Legal obligation — where we are required to retain records, for example for accounting purposes.

5. Information you should not send

Please do not submit payment card details, online banking details, passwords, alarm or key-safe codes, or other sensitive personal information through this website. We will never ask for any of these through a web form.

We ask only for information that is necessary to understand and respond to an electrical enquiry. Where a field is optional, you are free to leave it blank.

6. Cookies and analytics

This website uses essential storage to remember your cookie preference. Optional analytics are not loaded unless you actively accept them through the cookie banner, and rejecting them is as straightforward as accepting them.

Full detail, including how to change or withdraw your choice at any time, is set out in our Cookie Policy.

7. Third-party processors

We use a small number of service providers to operate this website and our correspondence. These may include:

Website hosting and content delivery providers.
Email providers used to receive and reply to enquiries.
A form delivery or enquiry-handling provider, where one is in use.
An analytics provider, only where analytics cookies have been accepted.

Providers act on our instructions and are expected to apply appropriate security measures. Where information is processed outside the UK, we expect appropriate safeguards to be in place.

8. Retention

Enquiry correspondence is kept for as long as needed to respond to and manage the enquiry, and to maintain a reasonable record of work discussed or carried out. Records associated with completed work and accounting obligations are kept for the period required by law. Information no longer needed is deleted or securely disposed of.

9. Secure handling

This website is served over HTTPS. Enquiry information is handled with appropriate care and access is limited to those who need it to respond to you. No method of transmission or storage is completely secure, so please use judgement about what you include in any message.

10. Your rights

Under UK data protection law you have the right to:

Ask what personal information we hold about you and request a copy.
Ask us to correct information that is inaccurate or incomplete.
Ask us to erase information where there is no continuing reason to keep it.
Ask us to restrict how we use your information in certain circumstances.
Object to processing carried out on the basis of legitimate interests.
Request portability of information you provided to us, where applicable.
Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, email [email protected]. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.

11. Changes to this policy

This policy may be updated to reflect changes to the website, our services or legal requirements. The date at the top of this page shows when it was last revised.

12. Contact

Questions about this policy or about how your information is handled should be sent to [email protected], or by post to Gridline Energy Solutions Ltd, 2, St. Andrews Road, Carshalton, SM5 2DY, United Kingdom.